RETURN POLICY

We want you to love your purchase but if something isn’t right, here is how our return work:

Return Window

Return must be requested within 5 working days of receiving your order. After 5 days, we can no longer accept returns.

Items Eligible for Return

 

• Only ready-to-wear items are eligible for return.

• Items must be unworn, unwashed, unused, with all the original tags and packagaing.

• Custom-made, bespoke, or altered piece are non-returnable (as there are made to your specific measurements or fabric 

• requests).    

 

 

 

How  to return 

• Email us flixbryculture@gmail.com  or contact us via the website form to start your return.

• You are responsible for return shipping. We recommend using a tracked service.

 

Iteams NOT Eligible for return

• Worn or damaged items

• Items with stains, perfume, or signs of wear 

• Sale items or final clearance styles

• Custom/bespoke pieces.     

 

 

 

 

Refunds

• Refunds will be issued only after we inspect and approve the returned items.

•  Refunds are processed back to your original payment method within 5-10 working days of approval.

• If you received free shipping, the cost will be deducted from your refund.​